Overview Our return and refund policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Certain items are excluded from return. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations in which only apartial refundis granted:
As soon as we receive and inspect your return, we will send you an email to let you know that we have received your item. We will also let you know whether your refund has been approved or denied.
If the refund is approved, it will be processed and automatically credited to your credit card or the original payment method within a few days.
If you haven't received your refund yet, please check your bank account again.
After that, contact your credit card company, as it may take some time for the refund to be officially processed.
After that, contact your bank. There is often a processing period before a refund is posted.
If you have already done all of this and still haven't received your refund, please contact us at info@blazejoy.com.
Only full-price items are eligible for a refund. Sale items are not eligible for a refund.
We only replace items if they are defective or damaged. If you would like to exchange it for the same item, please send us an email at info@blazejoy.com and send your item to:
Blazejoy
Musterstraße 12
55116 Mainz
Germany
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive acreditequal to the value of the return. As soon as we receive the returned product, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the giver had the order shipped to themselves to give it to you later, the refund will be issued to the giver.
To return your product, please send it to the following address:
Blazejoy
Musterstraße 12
55116 Mainz
Germany
You are responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
The time it takes to receive the replacement product may vary depending on where you live.
If you are returning more expensive items, we recommend using aninsured and trackable shipping service. We cannot guarantee that we will receive your return.
If you have any questions about refunds and returns, please contact us atkontakt
Overview
Our return and refund policy is valid for 30 days. If 30 days have passed since your purchase,
we cannot offer you a full refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Certain items are excluded from return. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations in which only apartial refundis granted:
Refunds
As soon as we receive and inspect your return, we will send you an email to let you know that we have received your item. We will also let you know whether your refund has been approved or denied.
If the refund is approved, it will be processed and automatically credited to your credit card or the original payment method within a few days.
Delayed or Missing Refunds
If you haven't received your refund yet, please check your bank account again.
After that, contact your credit card company, as it may take some time for the refund to be officially processed.
After that, contact your bank. There is often a processing period before a refund is posted.
If you have already done all of this and still haven't received your refund, please contact us at info@blazejoy.com.
On-Sale Items
Only full-price items are eligible for a refund. Sale items are not eligible for a refund.
Exchange
We only replace items if they are defective or damaged. If you would like to exchange it for the same item, please send us an email at info@blazejoy.com and send your item to:
Blazejoy
Musterstraße 12
55116 Mainz
Germany
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive acreditequal to the value of the return. As soon as we receive the returned product, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the giver had the order shipped to themselves to give it to you later, the refund will be issued to the giver.
Returns
To return your product, please send it to the following address:
Blazejoy
Musterstraße 12
55116 Mainz
Germany
You are responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
The time it takes to receive the replacement product may vary depending on where you live.
If you are returning more expensive items, we recommend using aninsured and trackable shipping service.
We cannot guarantee that we will receive your return.
Do you need help?
If you have any questions about refunds and returns, please contact us using the contact form
